Work Experience

Thayer Power and Communication — Project & Process Support Specialist (Aug 2024 – Present)
• Implemented and maintained Procore / NetSuite ERP integrations to ensure data accuracy and synchronization.
• Automated productivity and crew reports using Python and Excel, reducing manual work and increasing reporting accuracy.
• Processed subcontractor invoicing and project commitments while maintaining data integrity across multiple systems.
• Consolidated productivity data from Procore and NetSuite into daily reports and dashboards for operations teams.
• Supported the Operations team by streamlining billing, productivity tracking, and automated email reporting.
• Develop Excel templates tailored to different processes based on specific task requirements.

Intelegencia BPO LLC / Turn5 Inc. — E-commerce Specialist (Sep 2020 – Sep 2024)
• Managed product data and content for Turn5 Inc., an e-commerce company in the U.S.
• Edited images using Photoshop and wrote product descriptions in HTML format for web uploads.
• Ensured accuracy of product keys and descriptions across multiple American car brands.
• Created templates to improve efficiency in product uploads and documentation.

Teleperformance Philippines — AT&T Mobility Advanced Tech Support (Jun 2018 – Sep 2020)
• Provided technical support and troubleshooting for wireless devices and network issues.
• Promoted and recommended service plans to meet customer needs.
• Assisted in billing inquiries and ensured customer satisfaction through efficient problem resolution.

Family Business — Antipolo Products (2012 – 2016)
• Managed sales, inventory, and distribution of local food products.
• Recorded daily production data and ensured profitability through accurate tracking.
• Coordinated logistics with multiple retail outlets across Antipolo.